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Emergency Information

1-800-432-9515

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).


Emergency Contact
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Welcome
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      • Contact Info
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      • Add Account
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  • Products & Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Request
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Alert Center
    • Work in Your Neighborhood
      • Pipeline Replacement Projects
      • Meter Replacement Program
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Find a Contractor
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Safety Products
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
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    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
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        • Energy Assistance Resource Center
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Regulatory Information

Tariff, notices and price information

Current tariff

The Kentucky Public Service Commission approved rules and regulations that govern the operations and rates of Columbia Gas of Kentucky.

See our Tariff 


Customer Bill of Rights

As a residential customer of a regulated public utility in Kentucky, you are guaranteed rights.

Read the Customer Bill of Rights 


Natural gas cost

Starting with December bills, Columbia Gas of Kentucky’s gas supply cost will increase from $6.5809 to $7.8840 per Mcf. This new rate will stay in place until the next scheduled quarterly adjustment in March 2026. 


How Columbia Gas Adjusts Gas Costs 

Every quarter, Columbia Gas sets a projected cost for natural gas based on what it expects to pay in the upcoming months. This estimate uses a formula that considers market prices, storage costs, and pipeline charges.

Because these figures are projections, actual costs may differ. Columbia Gas does not earn a profit on the cost of gas, so any difference between estimated and actual costs is reconciled. This process, called an Actual Cost Adjustment, ensures customers pay only what Columbia Gas paid for their natural gas supply.

The adjustment may appear as a credit or a charge, depending on whether actual costs were lower or higher than projected. It is included in the Gas Supply portion of the customer’s bill.

All gas cost adjustments are reviewed and approved by the Kentucky Public Service Commission. 


Current Gas Cost Breakdown 

Current Columbia Gas customers – and customers who have been supplied by Columbia Gas for the past 12 months – will pay $7.8840 per Mcf for natural gas.

Customers who are now supplied by Columbia Gas but participated in the Customer CHOICE® Program during the previous 12 months will pay $8.0295 per Mcf, up from $6.5044 per Mcf. This rate applies to billing months this year that correspond to the months when they were enrolled with a CHOICE supplier last year. For the other months, the cost will be $7.8840 per Mcf or the rate in effect at that time.

Customers who are currently enrolled in the Customer CHOICE® Program but were supplied by Columbia Gas during the previous 12 months will see the actual cost adjustment change from a credit of ($0.0657) per Mcf to ($0.2929) per Mcf for billing months that match when Columbia Gas supplied their gas last year. 

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).