Manage service

You can request new service at a location, move your existing service or add new gas lines to a home or business.

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For your home

If you need to put gas service in your name at an address we serve, need to add new gas lines and appliances, or even need to move or remove gas lines at a home, we can help.

Get Service For Your Home

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For your business

If you need to put gas service in your name at an address we serve, need to add new gas lines and appliances, or even need to move or remove gas lines at a business, we can help.

Get Service For Your Business


Landlord services

Property Owner Agreements

A Property Owner Agreement (POA) is an agreement between the property owner and us to maintain continuous natural gas service at a rental property in the event that a tenant would request a disconnect of service.

How to add a POA

To submit a POA, simply print and complete this form and mail it to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318. This form can also be faxed to 614-460-6203. Typically, it takes up to 30 days to process a POA.

How to update a POA

A landlord or authorized agent may update a POA with the following information:

  • Mailing address and contact phone numbers
  • Name(s) of authorized person(s)
  • Change name due to marriage, divorce, death of spouse, establishment of estate
  • Add or delete a service location on an existing POA
How to cancel a POA

To cancel a POA, the property owner or agent must submit the request in writing in advance of the requested effective date. The landlord or agent needs to call and schedule disconnects and provide access agreements if needed on any active gas service locations that remain in their name.

To submit a POA cancellation, simply mail a written request to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318. This request can also be faxed to 614-460-6203.

A cancellation request should include the following information:

  • Property owner name
  • Property owner agreement number
  • A brief description of the reason to cancel the POA
  • Advance requested effective date

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515.