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Emergency Information

1-800-432-9515

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).


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Welcome
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      • AutoPay
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    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Products & Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Request
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Alert Center
    • Work in Your Neighborhood
      • Pipeline Replacement Projects
      • Meter Replacement Program
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • Customer Choice
      • Delivery Service
      • Budget Plan
      • Paperless Billing
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
      • Contribute to WinterCare
    • Understanding Your Bill
    • Report a Payment
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      • Home Energy Tips
      • Calculate Your Savings
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Giving Back

Serving our communities

Enhancing quality of life

We’re focused on strengthening the communities where we live and work. Through contributions, sponsorships and employee volunteerism, we strive to make a difference and improve quality of life for our families, friends and neighbors.


Kentucky Service Territory Map

What we fund

Columbia Cares provides grants to 501(c)3 organizations located within our service territory. We give preference to organizations that align with one or more of our four impact areas, has high potential for employee engagement or where an employee is a board member.

Pillars of Giving

We don’t provide funding in these areas:

  • Organizations that are not 501(c)3 charities
  • Organizations outside of our service territory
  • Individual primary or secondary schools (K-12)
  • Non-academic school activities, like proms, choirs or graduations
  • Social clubs, including sororities or fraternities
  • Individuals for any purpose
  • Athletes, teams or sporting events
  • Fashion shows, animal shows, pageants or talent competitions
  • Religious or sectarian organizations, unless engaged in a significant project benefiting the entire community
  • Organizations that discriminate against any person or group for any reason
  • Political candidates, committees or organizations
  • Publications, displays, advertising, audio or video productions

Columbia Cares limits the amount of capital campaigns and annual events/fundraisers we support each year. These types of requests will be handled on a case by case basis. To be considered, organizations must provide assistance within our service territory, align with one or more of our four impact areas and have a Columbia Gas employee serving on their board.


Start the conversation

For more information on grant funding, contact Lisa Smith at esmith1@nisource.com.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).