Shut off and reconnect
Did you receive a termination notice? Do you need to schedule a time to have your service turned back on?
We know there are times when it may be difficult for you to pay your bill. We offer options to help you get back on track.
We can delay shut off for up to 30 days if a licensed physician, nurse practitioner or physician’s assistant completes a medical certification form stating that shutting off your service would be hazardous to the health and safety of a permanent resident of your home.
To learn more, call us at 1-800-432-9345.
You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.
If you're caring for someone who lives alone or deals with chronic illness, you can sign up for bill alerts for their account. You'll be notified when their account is in danger of being shut off for non-payment. Signing up for this service requires authorization from both parties.
Call us about third-party notifications at 1-800-432-9345.