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Emergency Information

1-800-432-9515

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).


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Excavators

Damage Prevention Starts with You

Columbia Gas strives to be a dependable partner to help you be safer and more efficient every day. Damage prevention is critical to protecting facilities, employees and customers. The well-being of the people and the communities we serve is of the utmost importance.  

Columbia Gas Damage Prevention Specialists (DPS) are committed to partnering with excavators to prevent damages, complete jobs safely and more efficiently. Reach out to your local contact below to become a dedicated partner in safety together. We can assist with a variety of needs related to locates, markings and the overall safe digging procedures.

If you have an emergency, you should always call 911 and then call us at 1-800-432-9515 (24/7). 



Follow these steps for safe excavation and remember to plan, prepare and dig with care! 

Whether your project is big or small, contacting 811 before digging is the law and helps to avoid possible penalties, costly repairs, and injuries. 
Excavator Steps CARE
CONTACT 811 
Anyone planning to excavate is required to contact Kentucky811 by calling 811 or visiting Kentucky811.org at least two full working days before work begins. 

ALLOW REQUIRED TIME FOR MARKING 
You need to wait two full working days in Kentucky for utility locators to have an opportunity to mark the location of utility lines with flags or a special spray paint. 

RESPECT THE MARKS 
In Kentucky, the tolerance zone is defined as the width of the utility line plus 24 inches on each side. Do not use power digging equipment within the tolerance zone. 

EXCAVATE CAREFULLY 
State law requires that you hand dig or use other nonmechanical means within the tolerance zone. 

Remember: Never assume pipeline location or depth. Locating procedures do not verify depth of main. Erosion, weather conditions, terrain modifications and previous digging projects can alter the landscape and bring pipelines closer to the surface. 

 

Specialists

Dustin Frasier 
859-213-0457 

John Gowins 
859-399-7606 
Kentucky Damage Prevention Specialists
Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Sewer Line Safety
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
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      • Safe Appliance Installation
      • Care for Your Appliances
    • Carbon Monoxide
    • Proper Venting
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  • Excavators
Work Safe
See our Excavators Fact Sheet to learn about Pipeline Identification & Safe Excavation Practices.
Download in English    Descargar en Español
Tolerance Zone

Resources


Kentucky Dig Law

Learn the law - what you need to know about revised Kentucky code.


Kentucky 811

Always call 811 at least two business days in advance to ensure lines can be marked prior to the start of your project. Visit Kentucky811 for additional information.


Tips for Effective Use of 811
Watch this video from Common Ground Alliance to learn how you can help when making locate requests.

Provide quality information:
Specific dig site location and dimensions, correct contact name and phone number, and detailed description of work being performed.

Manage ticket quantity:
Give sufficient notice, eliminate unnecessary requests, and stop locates on completed jobs.


Kentucky811 Excavator Manual and Universal Standard Markings
Basic information from Kentucky811 on safe excavation practices in Kentucky.


Paradigm Liaison Services – Kentucky Pipeline Awareness 
Kentucky Pipeline Awareness information: safety information, annual meetings and meeting resources.  


Cross Bore Safety 
Cross Bores can pose a safety risk, if not addressed properly. Learn more about Cross Bore Safety.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).