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Emergency Information

1-800-432-9515

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).


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Welcome
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    • Manage Account
      • Contact Info
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      • Add Account
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  • Products & Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Request
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Alert Center
    • Work in Your Neighborhood
      • Pipeline Replacement Projects
      • Meter Replacement Program
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
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    • Financial Support
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        • Energy Assistance Resource Center
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      • Shut Off and Reconnect Process
      • Give the Gift of Energy
      • Contribute to WinterCare
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Our Environment

Protecting the environment

We're committed to sustainability

It's our responsibility to make sure you always have natural gas there when you need it, but we also want to ensure that we're providing service to you in an environmentally responsible way. Learn more about our sustainability efforts on NiSource.com.

Enhancing pollinator habitats

We're committed to serving as responsible stewards of natural and environmental resources every week of the year. Part of fulfilling this commitment is a pledge to be good stewards of the environment through implementing innovative conservation approaches. We are actively working with local schools, property owners and within rights of way to develop flourishing pollinator habitats to help birds, bees and butterflies through our current pollinator crisis.

Monarch Butterfly Weigh Station

Recent pollinator habitat installations

We recently installed a pollinator garden at our Masterson Station in Lexington Park. In partnership with Toyota in Georgetown, we established a monarch butterfly weigh station.


Reducing greenhouse gas emissions

Over the past 10 years, our companies have reduced methane emissions from service and mainlines by 25 percent. By 2025, we’re targeting a 50 percent reduction in methane emissions over a 20-year period.

We're proud to be one of the U.S. EPA's Methane Challenge partners. Learn more about the global methane initiative on the EPA website.


Reused Pipelines

Pipeline recycling program

For the past two years, we've been partnering with the Kentucky Department of Fish and Wildlife Resources on a program to recycle expired and unused plastic pipelines. These pipelines are then repurposed into structures that give the smaller fish a safe place to grow and reproduce away from larger predators.


What you can do

Together, we can help support the environment by working in our communities and participating in energy efficiency programs. Sign up below.

Participate in energy efficiency programs or view energy efficiency tips

Saving energy can help you save money, plus it's good for our planet. See our energy efficiency programs and tips for homes and businesses.

Sign up for Paperless Billing

You can save time, paper and money with Paperless Billing. Get an email each month when your bill is ready and view it from any computer or mobile device. Sign up today.

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Recent recognitions

  • Columbia Gas of Kentucky was named 2018 Environmental Champion by utility researcher Market Strategies International. The award was based on the Trusted Brand & Customer Engagement survey of residential utility customers.
  • In October 2018, our Land Services Team was the recipient of an award from Lexington Environmental Commission for transforming some of our utility rights-of-way into pollinator paradises.
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).