Your responsibility

  • It is the property owner’s responsibility to maintain all piping and equipment inside the home. We are responsible for installing and maintaining the natural gas service line leading up to and including the gas meter.
  • For your safety, a qualified professional should perform all work on natural gas lines and equipment inside the home.

Adding new equipment

If you want to add new natural gas equipment or appliances to your home that already has our gas service, we can make sure you have enough gas pressure to support your improvements. Get started with a quick phone call to us at 1-855-445-8307. Be prepared to discuss your current equipment, as well as the new appliances that you'd like to add to your home.

There are a few things you’ll need to know before you can install new natural gas appliances. Proper installation is crucial:

  • Have qualified professionals install natural gas appliances to make sure they're properly connected. Never attempt this yourself!
  • Never install a furnace where someone sleeps
  • Contact a qualified professional if you notice any change with your appliances, like no heat or overheating from your furnace/boiler, a yellow flame or the presence of soot around a burner on your gas stove, or your furnace or hot water heater fan often kicking on and off
  • Make sure a qualified professional determines that the equipment is properly vented and adjusted, and that it has an adequate supply of fresh air for safe, efficient combustion. Learn more about venting
  • Follow the manufacturer's instructions for safe operation and care of your equipment
  • If you have corrugated stainless steel tubing, be sure it is bonded. Bonding on this type of tubing can reduce the risk of fire or other hazard if your home is struck by lightning
  • If you have flexible appliance connectors, do not reuse them. Connectors should be replaced along with your appliances

Installation tips for common natural gas appliances

Contractor working on natural gas furnace

Natural gas furnaces

  • Don’t try to do it yourself – Only qualified professionals should install natural gas furnaces
  • Read all manufacturer's instructions, warnings and warranties carefully for safe operation
  • Natural gas furnaces should be installed in accordance with local building codes and manufacturer's instructions and specifications

Natural gas generator outside

Natural gas generators

  • Natural gas generators can provide continuous electric supply from an existing natural gas line. Since these units are available in a range of sizes, please contact us at 1-855-445-8307 prior to installation to determine if your current natural gas service is adequate for safe and efficient operation

Contractor performing maintenance on natural gas water heater

Water heaters and other natural gas appliances

  • Read all manufacturer's instructions, warnings and warranties carefully for safe operation
  • Water heaters and other natural gas appliances are hot during operation. Be sure to keep combustible items and flammable liquids away from these appliances at all times
  • If you wish to insulate your natural gas water heater, choose an insulation blanket manufactured specifically for natural gas water heaters
  • Older water heaters and other natural gas appliances like ventless space heaters installed in residential garages require all burners and ignition devices to be no less than 18 inches from the floor
  • Water heaters and other natural gas appliances should be installed in accordance with local building codes and manufacturer's instructions and specifications

Natural gas fireplace

Natural gas space heaters and natural gas logs

  • Don’t try to do it yourself – Only qualified professionals should install and service your natural gas space heater and/or natural gas logs
  • Read all manufacturer's instructions, warnings and warranties carefully for safe operation
  • Don't install unvented natural gas space heaters or unvented natural gas logs in bathrooms or bedrooms
  • Natural gas fireplaces and natural gas space heaters are meant for added warmth, not a main source of heating
  • Remember to turn these appliances off before you go to bed or leave your home
  • Natural gas space heaters and natural gas logs should be installed in accordance with local building codes and manufacturer's instructions and specifications

Don't DIY

View Transcript

Replacing a gas stove? A gas dryer? Or need to move a gas line in your house? Leave gas line projects to the professionals. Columbia Gas A NiSource Company
More safety tips
Mother and daughter by fireplace

Carbon Monoxide

We care about your safety, and it’s important for you to know the risks of carbon monoxide.

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Contractor performing maintenance on a natural gas furnace

Care for Your Appliances

Your appliances need regular care. Get quick tips about maintaining your appliances.

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Man looking at venting in home

Proper Venting

All natural gas appliances require proper ventilation to bring fresh air to the appliance and to safely vent exhaust gases out of the building.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515.