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Avoid Being Shut Off

To report a carbon monoxide
or gas emergency:

Leave the area immediately.
From a safe place, call us at 1-800-432-9515 and call 911.

DO NOT:

Send us an email to report the odor or incident.
Use a cellular phone or phone until you leave the area.

Remain in a safe place until our service technician arrives to perform a safety check.

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-432-9345. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 12:00 p.m.

Current Customers

New Residents

Welcome! Please call us at 1-800-432-9345 to find out if we serve your address. We also can help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318.

Fast. Secure. Reliable. Paperless.

Passing the benefits of federal tax reform to you

Does your house need a Home Energy Checkup? Learn more.

There's no job too small to call 811!

With the Budget Plan take the guess work out of budgeting your natural gas bill.

Learn More

Impostors and Scams

Learn how to protect yourself from scams, fraud and impostors.

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Headline News

To our Columbia Gas of Kentucky customers and community partners

We realize our customers and community partners in Kentucky may have concerns or questions about our operations across the Commonwealth. Here are some important facts.

Natural gas price drops 23.5% for Columbia Gas customers

Columbia Gas of Kentucky has received approval from the Kentucky Public Service Commission (PSC) for its most recent Gas Cost Adjustment (GCA).

August 11 (8/11) serves as reminder for Kentucky residents to always Call 811 Before Digging

Columbia Gas encourages people to make a free call 2 business days before digging to know what’s below

Giving back to your community

Columbia Gas employees enjoy supporting a variety of causes across our service area.

What’s all the buzz about? Our pollinator program!

Columbia Gas of Kentucky’s pollinator program will take center stage during National Pollinator Week, June 18-22, as bee and butterfly enthusiasts highlight the critical role the insects play in our ecosystem.

More Headline News