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Avoid Being Shut Off

To report a carbon monoxide
or gas emergency:

Leave the area immediately.
From a safe place, call us at 1-800-432-9515 and call 911.

DO NOT:

Send us an email to report the odor or incident.
Use a cellular phone or phone until you leave the area.

Remain in a safe place until our service technician arrives to perform a safety check.

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-432-9345. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 12:00 p.m.

Current Customers

New Residents

Welcome! Please call us at 1-800-432-9345 to find out if we serve your address. We also can help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318.

Fast. Secure. Reliable. Paperless.

Passing the benefits of federal tax reform to you

Does your house need a Home Energy Checkup? Learn more.

There's no job too small to call 811!

With the Budget Plan take the guess work out of budgeting your natural gas bill.

Learn More

Impostors and Scams

Learn how to protect yourself from scams, fraud and impostors.

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Headline News

Natural gas cost rises for Columbia Gas customers

Columbia Gas of Kentucky has received approval from the Kentucky Public Service Commission (PSC) for its most recent Gas Cost Adjustment (GCA).

Columbia Gas of Kentucky presents NiSource Charitable Foundation grants to three local organizations

Columbia Gas of Kentucky today brightened the holidays for three local community service organizations and the clients they serve with grants from the NiSource Charitable Foundation.

PSC Approves Rate Decrease to Reflect Federal Tax Changes

The Kentucky Public Service Commission (PSC) has approved a two-phase customer credit to reflect reduced federal corporate income tax rates that took effect in early 2018.

Home Energy Checkup, Appliance Rebate programs end

Columbia Gas of Kentucky has been instructed by the Kentucky Public Service Commission to discontinue its Home Energy Checkup and High-Efficiency Natural Gas Appliance Rebate programs.

To our Columbia Gas of Kentucky customers and community partners

We realize our customers and community partners in Kentucky may have concerns or questions about our operations across the Commonwealth. Here are some important facts.

More Headline News