Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-432-9515 and call 911.


  • Send us an email to report the odor or incident.
  • Use a cellular phone or phone until you leave the area.

Remain in a safe place until our service technician arrives to perform a safety check.

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-432-9345. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 12:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-432-9345 to find out if we serve your address. We also can help transfer an existing gas account into your name.


To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318.

With the Budget Plan take the guess work out of budgeting your natural gas bill.

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Support Local Veterans

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Headline News


Natural gas price drops for customers

The new gas supply cost will remain in effect until the next scheduled Gas Cost Adjustment in March 2018.

Natural gas price drops for customers

Chase Bank customers may have received message in error

Customers making payments through Chase Bank may have received a message from their bank that their payment was rejected. We have continued to receive payments.

Chase Bank customers may have received message in error

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