Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-432-9515 and call 911.

DO NOT:

  • Send us an email to report the odor or incident.
  • Use a cellular phone or phone until you leave the area.

Remain in a safe place until our service technician arrives to perform a safety check.

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-432-9345. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 12:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-432-9345 to find out if we serve your address. We also can help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318.

With the Budget Plan take the guess work out of budgeting your natural gas bill.

Learn More

Impostors and Scams

Learn how to protect yourself from scams, fraud and impostors.

Learn More
 

Headline News

 

Columbia Gas offers advice for customers in flood-prone areas

Extreme amounts of rain in recent days and forecasted rainfall has led to flooding and storm damage in many Kentucky communities.

Columbia Gas offers advice for customers in flood-prone areas

Columbia Gas of Kentucky named a 2018 Best Places to Work in Kentucky

Columbia Gas of Kentucky has been named a 2018 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce and the Kentucky Society for Human Resource Management (KYSHRM).

Columbia Gas of Kentucky named a 2018 Best Places to Work in Kentucky

More Headline News