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Emergency Information

1-800-432-9515

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If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).

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We are reminding everyone to always contact 811 before beginning any digging project. Whether building a deck or starting a garden, calling 811 protects you and your community by reducing the risk of hitting critical underground utility lines.

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Huddle. Move. Score.
Make Your Next Move a Touchdown

Moving this season? Manage your gas service online and stay ahead of the game. Start, transfer, or stop service in just a few clicks, whenever it fits your schedule.

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Enroll in AutoPay today.
Make summer simpler with one less thing to think about. ☀️

Enjoy more of what you love this season—without the extra reminders. Between travel plans, busy schedules, and everything in between, paying bills shouldn’t slow you down. Set up AutoPay and cross your gas bill off your list for good.

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Always call 811 before you dig

Please contact 811 at least 2 full business days before digging or visit Kentucky811.org before your project begins!
Learn More About 811

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Payment Plans

Payment Plans

We offer payment arrangements to help you if you are having trouble paying your bill.

Get on our Levelized Billing Plan

Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

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Simply sign into your account. Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.

Income-eligible payment assistance programs

Income-eligible payment assistance programs

You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.

Regulatory Information

Columbia Gas of Kentucky has filed a rate case with the Kentucky Public Service Commission (PSC). Learn more at ColumbiaGasKy.com/rates or visit the PSC website using case number 2026-00099.

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Download the Columbia Gas mobile app today!

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).