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Emergency Information

1-800-432-9515

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).

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As seasons change, utility costs can put added pressure on household budgets. If you need assistance, support programs may be available to help. Visit our website to explore resources and find out what options may be available for your household.

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Payment Plans are available
🦃 Make more room for what matters this Thanksgiving.

The holidays are meant for spending time with family, not worrying about your bill. Flexible payment plans can help make managing your balance a little easier, so you can focus on the moments that matter most.
Explore your options online or give us a call. Support is here when you need it.

View Plans
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ALL YOUR FAVORITE FEATURES IN ONE APP!

ALL YOUR FAVORITE FEATURES IN ONE APP!

Manage your account, make a payment, track your usage, enroll in programs and use our chat feature...all from the convenience of your iOS or Android mobile device.

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Paperless Billing
Go paperless this fall. 🍁

Switch to paperless billing and get your bill delivered straight to your inbox no need to wait on the mail — fast, secure, and available anytime.

👉 Enroll in paperless billing today.

Looking for Simple Ways to Manage your Bill? We’re Here for You!

Payment Plans

Payment Plans

We offer payment arrangements to help you if you are having trouble paying your bill.

Get on our Levelized Billing Plan

Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

Explore Budget Plan

Get billing and payment alerts

Get billing and payment alerts

Simply sign into your account. Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.

Income-eligible payment assistance programs

Income-eligible payment assistance programs

You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.

Regulatory Information

Columbia Gas of Kentucky has filed a rate case with the Kentucky Public Service Commission (PSC). Learn more at ColumbiaGasKy.com/rates or visit the PSC website using case number 2026-00099.

Simple. Convenient. Secure.

Download the Columbia Gas mobile app today!

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).