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Emergency Information

1-800-432-9515

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).

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START, STOP, OR MOVE SERVICE
The kids are out of school—are you on the move? Let us make one thing easier.

Whether you’re settling into a new home or wrapping things up at your current one, managing your gas service is simple. Residential and small business customers can start, transfer, or stop service online in just a few steps.

Get Started Today
Get the mobile app today!
ALL YOUR FAVORITE FEATURES IN ONE APP!

Pay your bill, track usage, manager accounts, start, stop, or move service, and more… all from the convenience of your iOS or Android mobile device.

Get Mobile
Sign up for budget plan today!
Make summer a little simpler!

Skip the paper clutter and get your bill delivered straight to your inbox—fast, secure, and easy to access anytime, anywhere. It’s a smart way to stay on top of your account while reducing waste this season.

Make the switch today and enjoy one less thing to manage this summer.👉 Enroll in paperless billing now.

Switch Today
Know what is below
Always call 811 before you dig

Please contact 811 at least 2 full business days before digging or visit Kentucky811.org before your project begins!
Learn More About 811

Looking for Simple Ways to Manage your Bill? We’re Here for You!

Payment Plans

Payment Plans

We offer payment arrangements to help you if you are having trouble paying your bill.

Get on our Budget Plan

Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

Explore Budget Plan

Get billing and payment alerts

Get billing and payment alerts

Simply sign into your account. Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.

Income-eligible payment assistance programs

Income-eligible payment assistance programs

You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.

Regulatory Information

Columbia Gas of Kentucky has filed a rate case with the Kentucky Public Service Commission (PSC). Learn more at ColumbiaGasKy.com/rates or visit the PSC website using case number 2026-00099.

Simple. Convenient. Secure.

Download the Columbia Gas mobile app today!

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).