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  • Gas Emergency
  • Start/Stop Service

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Other Billing Options

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-432-9515 and call 911.

DO NOT:

  • Send us an email to report the odor or incident.
  • Use a cellular phone or phone until you leave the area.

Remain in a safe place until our service technician arrives to perform a safety check.

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-432-9345. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 12:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-432-9345 to find out if we serve your address. We also can help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318.

With the Budget Plan take the guess work out of budgeting your natural gas bill.

Learn More

Impostors and Scams

Learn how to protect yourself from scams, fraud and impostors.

Learn More
 

Headline News

 

Columbia Gas companies named 2018 Environmental Champion

Market Strategies International recognizes combined efforts of Columbia Gas of Kentucky and Columbia Gas of Virginia

Columbia Gas companies named 2018 Environmental Champion

Columbia Gas presents NiSource Charitable Foundation grant for construction of accessible home for Amya Catching

The one-story home is now under construction on Betty’s Court and will allow Amya to remain in her existing school district.

Columbia Gas presents NiSource Charitable Foundation grant for construction of accessible home for Amya Catching

PSC Approves Interim Rate Decrease for Columbia Gas Reduction reflects federal tax changes

The reduction for residential customers is 22 cents per 1,000 cubic feet (mcf) of natural gas used, effective May 1, 2018.

PSC Approves Interim Rate Decrease for Columbia Gas Reduction reflects federal tax changes

Rumpke promoted to Vice President of External and Customer Affairs

Rumpke will lead the company’s efforts to enhance customer value, overseeing community relations, communications, customer programs, regulatory and government affairs.

Rumpke promoted to Vice President of External and Customer Affairs

Columbia Gas of Kentucky advocates for federal funding to support its most vulnerable customers

Today is LIHEAP Action Day and representatives are meeting in Washington, D.C. with members of Congress to advocate for the federal Low Income Home Energy Assistance Program.

Columbia Gas of Kentucky advocates for federal funding to support its most vulnerable customers

More Headline News