Get financial support
If you're unable to pay the full amount before your scheduled shut off date, you could receive payment assistance, create a payment arrangement with us or delay your termination with a medical certification.
Avoid shut off
If you received a termination notice, make a payment on your account as soon as possible to avoid shut off. You can avoid termination if we receive the past due amount on your account or proof of payment by 10 p.m. on the day before your scheduled shut off date.
Make a payment
Choose one of our simple and secure payment options to make your payment online, in person or by phone. We do not accept payment by cash or personal check at your home.
Need help paying your bill?
We know there are times when it may be difficult for you to pay your bill. We offer options to help you get back on track.
Medical certifications
We can delay shut off for up to 30 days if a licensed physician, nurse practitioner or physician’s assistant completes a medical certification form stating that shutting off your service would be hazardous to the health and safety of a permanent
resident of your home.
To learn more, call us at 1-800-432-9345.
Reconnection process
If your service has already been shut off for nonpayment, you need to take a few steps to receive service again:
- You will be required to pay the full past due balance on your account, a $20 reconnection fee and a security deposit if we do not already have one for your account.
- You must ensure safe conditions in and around your home for our technician to reconnect your service, including securing animals away from our technician.
- An adult over the age of 18 must be present at the time of your reconnection.
Once you have paid the full required amount or can provide proof of payment, call us at to schedule your reconnection.