Avoid shut off

If you received a termination notice, make a payment on your account as soon as possible to avoid shut off. You can avoid termination if we receive the past due amount on your account or proof of payment by 10 p.m. on the day before your scheduled shut off date.

Make a payment

Choose one of our simple and secure payment options to make your payment online, in person or by phone. We do not accept payment by cash or personal check at your home.

See Payment Options

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Need help paying your bill?

We know there are times when it may be difficult for you to pay your bill. We offer options to help you get back on track.

Get financial support

If you're unable to pay the full amount before your scheduled shut off date, you could receive payment assistance, create a payment arrangement with us or delay your termination with a medical certification.

See Options

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Reconnection process

If your service has already been shut off for nonpayment, you need to take a few steps to receive service again:

  1. You will be required to pay the full past due balance on your account, a $25 reconnection fee and a security deposit if we do not already have one for your account.
  2. You must ensure safe conditions in and around your home for our technician to reconnect your service, including securing animals away from our technician.
  3. An adult over the age of 18 must be present at the time of your reconnection.

Once you have paid the full required amount or can provide proof of payment, call us at 1-800-432-9345 to schedule your reconnection.

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515.