Our bill was designed with you in mind

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A video about what you can learn from your bill.


Adjusting your bill based on weather

The Weather Normalization Adjustment (WNA) is a method of billing based on “normal” weather approved by the Kentucky Public Service Commission. Today, we utilize 20-year average temperature information provided by the National Oceanic and Atmospheric Administration (NOAA) to define normal weather and the Degree Days Deficiencies method to determine heating requirements. This recognized standard enables Columbia to remove the effects of abnormal weather on the delivery portion of your bill during the heating season (December through April).

How does it work?

The delivery charge usage is adjusted to reflect “normal” weather rather than actual weather. So, if the weather is colder than normal, the WNA is a credit that reduces the amount of the delivery charge. If it’s warmer than normal, the WNA is a debit that increases the amount of delivery charge. Over time, your bill should total the same as it would without the application the WNA, which simply provides a more even method of collecting delivery costs.

A fully regulated energy provider

We're regulated by the Kentucky Public Service Commission and state and federal agencies. These organizations approve rate schedules and terms that govern our operations.

See Regulatory Information

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515.