Stop what you’re doing
Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).
Planting a tree, bushes or flowers? Installing a fence, deck or mailbox? If you’re planning to dig, start with contacting 811. Big or small – begin your next home improvement project by submitting a ticket to 811.
Understanding the location of underground utilities could prevent injury and damage to property. Keep your friends, families and neighbors safe by contacting 811.
Not doing it yourself? Make sure your contractor contacts 811 before starting the job. We all have a tool that prevents damage to our pipelines – our phones.
Before you put that shovel into the ground for your next project, stay safe and remember to contact 811 at least two business days prior to digging. Once your utilities are marked, be sure to respect the markings by using caution and digging with hand tools within two feet of the marked utility lines.
Kentucky 811 has an online tool for you to request utility markings.
Open 24/7, 7 days a week, every day of the year.
Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.
If you're inside, get out immediately. If you're outside, leave the area quickly.
From a safe location, away from the building, call 911 and our emergency number at 1-800-432-9515 (24/7) and wait for crews to arrive.
When it is safe, also contact 811 to report the damage.
Clearing a clogged sewer line may seem to be a simple fix, but it’s important to contact 811 and a professional plumber to ensure the clog is cleared properly and safely.
Know our responsibilities and your responsibilities for maintaining natural gas lines.
Learn how to detect natural gas and safely respond to the situation.
The flags and paint markings used by utilities indicate the type of utility that lies underground below.
Learn how to keep your home or business safe.
Have an emergency?
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).