Scammers may try to target you by impersonating a Columbia Gas employee

We will never call you directly to ask for account or payment information.

What you should do

If you are unsure about a person claiming to be a representative from our company:

  • Ask for ID – Our employees and contractors wear their IDs visibly
  • Call us – If you are not sure about a phone call, email, program, offer or person claiming to be affiliated with us, please call our customer care team at 1-800-432-9345
Columbia Gas ID Badge

Energy theft is unsafe and illegal

People who install unauthorized connections to divert energy around meters and into their home or business are not only breaking the law — they’re also endangering property and lives. Tampering with a gas meter or natural gas line, including theft of copper pipe, could cause property damage and fatal injury from asphyxiation, explosion, or fire.

If you suspect someone might have tampered with a meter, please call our Energy Theft Hotline at 1-866-515-9864. We’ll keep your name and all information confidential. Your call can help protect property and lives. Offenders will be prosecuted to the full extent of the law, including fines and possible imprisonment.


More safety tips
Contractor performing maintenance on a natural gas furnace

Care for Your Appliances

Your appliances need regular care. Get quick tips about maintaining your appliances.

Read the Tips

Family eating breakfast in kitchen together

Safe Appliance Installation

Get installation tips for common natural gas appliances and find a contractor to help with your installation.

Learn More

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Sewer Line Safety

Clearing a clogged sewer line may seem to be a simple fix, but it’s important to call 811 and a professional plumber to ensure the clog is cleared properly and safely.

Get the Tips

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515.