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Emergency Information

1-800-432-9515

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).


Emergency Contact
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Welcome
Manage Your Account
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  • My Account
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    • View Accounts
    • Bills & Payments
      • Pay My Bill
      • Pay with a Card
      • Bill & Payment History
      • My Usage
      • Understanding Your Bill
    • Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Products & Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Request
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Alert Center
    • Work in Your Neighborhood
      • Pipeline Replacement Projects
      • Meter Replacement Program
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • Customer Choice
      • Delivery Service
      • Budget Plan
      • Paperless Billing
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
      • Contribute to WinterCare
    • Understanding Your Bill
    • Report a Payment
  • Ways to Save
    • For Your Home
      • Home Energy Tips
      • Calculate Your Savings
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      • Business Energy Tips
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About Us

Improving the lives of more than 138,000 customers across the Commonwealth

We’re one of Kentucky’s leading energy companies, with 200 employees dedicated to providing customers with the services they need every day.

Serving 30 Kentucky counties

Headquartered in Lexington, we provide natural gas service to residential and commercial customers in 30 counties across Kentucky. We’re one of the six energy delivery companies of NiSource, who together provide essential natural gas and electric service to nearly 4 million customers.

Kentucky Service Territory Map
Our Company
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We invest in the future

As part of our commitment to our customers and communities, we’re investing millions each year to provide safe, reliable natural gas service by expanding our system and replacing aging facilities. We partner with diverse suppliers, and always keep safety, customer satisfaction and sustainability as our key priorities.

Read More

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4 Employees with hard hats  working in the field together looking at a map

Building strong teams

We're proud to be named a Best Places to Work in Kentucky by the Kentucky Chamber of Commerce and the Kentucky Society of Human Resource Management.

Our shared goal is to build a welcoming workplace where everyone feels respected and connected, while creating a future where we will be a premier, innovative and trusted energy partner as our industry and customers’ preferences evolve. Join us and build a career you can point to with pride.

Visit NiSource Careers

Giving back

We’ve been part of the communities we serve since 1905. We volunteer and provide charitable support across Kentucky, primarily to organizations that share our mission of meeting basic human needs. In addition, our Winter Care Energy Assistance Program helps qualifying customers make ends meet.

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Our leadership

We are deeply committed to serving customers, working safely and supporting our local communities. Our President and Chief Operating Officer is Kimra Cole.

Economic development

Supporting the future growth and development of our communities is vital and we are actively involved and leading economic development opportunities across the state.

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A fully regulated energy provider

We're regulated by the Kentucky Public Service Commission and state and federal agencies. These organizations approve rate schedules and terms that govern our operations.

See Regulatory Information

Environmental responsibility

It's our responsibility to make sure you always have natural gas there when you need it, but we also want to ensure that we're providing service to you in an environmentally responsible way. We're committed to serving as stewards of natural and environmental resources.

Learn More

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).