NiSource Inc. subsidiaries Northern Indiana Public Service Company LLC (NIPSCO), Columbia Gas of Ohio, Inc., Columbia Gas of Kentucky, Inc. and Columbia Gas of Virginia, Inc. were named among the most trusted utility brands by Escalent, following its 2024 Cogent Syndicated Utility Trusted Brand & Customer Engagement: Residential study. The ranking recognized only 33 brands nationwide, with the NiSource companies securing three of the positions.
This year, Columbia Gas of Kentucky, Inc. and Columbia Gas of Virginia, Inc. (referred to in the study as Columbia Gas South), Columbia Gas of Ohio, Inc. and NIPSCO all scored above 700, with our Kentucky and Virginia companies scoring an impressive 741 among natural gas utilities in the South Region. Columbia Gas of Ohio scored the highest among natural gas utilities in the Midwest Region, earning this recognition for the third consecutive year. NiSource’s combination natural gas and electric utility, NIPSCO scored in the top three of their Midwest Region combination peers. These findings are based on a survey of more than 61,000 residential electric and natural gas customers, which included 142 electric, natural gas and combination utilities.
Escalent measured factors including customer advocacy, safety and reliability and environmental focus, among others. NiSource congratulates our valued employees across these brands for their daily commitment to earning our customers’ trust and delivering safe and reliable energy in our communities. For more information on the Cogent Syndicated 2024 Most Trusted Utility Brands, visit https://escalent.co/news/brand-trust-is-higher-for-utilities-that-spend-more-on-communication-and-highlight-savings-and-environmental-programs-for-customers/ .
About NiSource
NiSource Inc. (NYSE: NI) is one of the largest fully-regulated utility companies in the United States, serving approximately 3.3 million natural gas customers and 500,000 electric customers across six states through its local Columbia Gas and NIPSCO brands. The mission of our approximately 7,400 employees is to deliver safe, reliable energy that drives value to our customers. NiSource is a member of the Dow Jones Sustainability - North America Index, has been named as one of TIME Magazine’s World’s Best Companies and is on Forbes lists of America’s Best Employers for Women and Diversity. Learn more about NiSource’s record of leadership in sustainability, investments in the communities it serves and how we live our vision to be an innovative and trusted energy partner at www.NiSource.com. NI-F
