In recognition of Cybersecurity Awareness Month this October, Columbia Gas encourages customers to take proactive steps to protect themselves and stay cyber safe.
“Cybersecurity is a vital part of our responsibility to customers,” said Columbia Gas President & COO Kimra Cole. “We invest in ongoing employee education and training, use advanced encryption and follow strict security protocols to keep data safe. As a first line of defense, we encourage customers to take proactive steps to protect their sensitive data and stay alert for suspicious calls, emails, and text messages. These are common methods used by cyber criminals to gain unauthorized access to personal information.”
The company shares these tips for customers to stay cyber safe when they access their accounts or interact via our website, mobile app, phone call, or chat:
- Password security: Change your website password often and don’t reuse old ones. Consider using a password manager instead of reusing passwords on multiple sites.
- Check the lock: Make sure you’re logging into the correct website and look for a lock icon in the URL address bar: it should appear to the left of the URL. This indicates that data exchanged between your computer and our server is encrypted.
- Think before you click: Don’t click on links from unsolicited emails or emails. If you can see where a link is taking you before clicking on it, do so. If you’re suspicious of a link, don’t click on it.
- Keep software updated (for mobile app and website): Ensure your browser and operating systems are updated with the most recent software versions.
- When calling our Customer Care phone line and using the chat feature, remember that Columbia Gas representatives will not ask for your password over the phone or through live chat or ask for your credit card number through live chat.
- If you’re being asked questions that seem suspicious, we encourage you to disconnect the call completely and call our number as it appears on your website or bill to ensure you’re speaking to an authorized representative.
- Our Customer Care phone number is 1-800-432-9345. Representatives are available Monday through Friday from 7 a.m. to 7 p.m. EST.
- Never share private, sensitive data: Don’t provide your account number, social security number and/or banking information to unconfirmed sources. We only ask for a Social Security number when establishing new service or verifying a customer’s identity.
- Verify your account status: Cyber criminals may insist that your account is past due, even when your payments are up to date. You can verify your account status by logging into your Columbia Gas account.
