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If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).


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Regulatory Information

2024 Tariff Notice

About our rate case

On Thursday, May 16, 2024, Columbia Gas of Kentucky will file a request with the Kentucky Public Service Commission (PSC) seeking approval to adjust its base delivery rates to recover investments in overall system safety and maintenance in order to continue to provide safe and reliable natural gas service to more than 138,000 customers in 30 counties. The proposed rate adjustment would increase overall revenues by approximately 15.8 percent.  

Details about the proposed rate adjustment can be found in the notice below and on the PSC website, psc.ky.gov, by referencing Case No. 2024-00092. 

See our rate case notice 


2024 rate adjustment request common questions 

Why is this rate adjustment necessary?

The decision to file this rate adjustment request was not made lightly. In order to continue to provide safe and reliable natural gas service, we must invest in the maintenance and enhancement of our distribution system, just as investments are made in bridges, roads and other infrastructure in our cities, towns and communities. The purpose of this rate adjustment is to recover current and planned investments to improve overall safety of our system, provide critical employee training and make technology improvements to enhance customer service and protect our customers and the operating system from cybersecurity risks. 

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When would the new rates be effective?

With a thorough review and approval by the Kentucky Public Service Commission, the new rates are not expected to go into effect until early next year.  

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Where can I find these charges on my monthly bill or on the Columbia Gas app?

Charges are listed under “Detail Charges” on your bill and on the Columbia Gas app. The app also includes billing history and usage. A video explaining the terms and charges is available on our website at ColumbiaGasKy.com/bill. 

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How can I provide input on this rate adjustment request?

As part of its thorough review of this rate adjustment request, the Kentucky Public Service Commission will schedule opportunities for public comment. A notice of those opportunities will be made public once the dates are set. In the meantime, customers may provide input via the Kentucky Public Service Commission website – psc.ky.gov – referencing Case No. 2024-00092.  

 

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What about customers who have trouble paying their bills?

At all times, Columbia Gas is committed to providing customers with the tools, resources, and programs to stay safe and warm in their homes. These programs help customers mitigate the impact of a rate adjustment or financial changes due to economic conditions.  

Budget Payment Plan 
Available to all Columbia Gas customers, the Budget Payment Plan allows customers to spread annual bills evenly over the year instead of paying account balances each month, helping to eliminate higher winter bills. The budget year begins in May, but customers can enroll any time during the year. 

Low Income Home Energy Assistance Program (LIHEAP) 
Columbia Gas partners with local community action agencies to connect eligible customers with federal energy assistance funds which provide help with residential heating costs. These energy grants do not have to be repaid by the customer. Enrollment guidelines – revised each new heating season – are based on household size and income. The program includes two regular components each year – the Subsidy Program and the Crisis Program. 

Energy Assistance Program (EAP) 
This program gives eligible customers a credit on their account in January, February and March. Customers may apply for this program through their local community action agency. 

WinterCare 
Administered by local community action agencies, this heating assistance program is funded by generous donations from customers. The program is available to eligible customers who have exhausted all other available energy assistance programs. 

Low Income Furnace Replacement Program 
Customers who meet income eligibility requirements and have a non-working or inefficient furnace replaced with a high-efficiency model at no cost. Customers should contact the Community Action Council to see if they qualify. 

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Why are you raising rates now?

The decision to file this rate adjustment request was not made lightly. We have a responsibility to continue the safe and reliable operation of our system, and that includes assessing the financial need to continue our critical infrastructure replacement program and identify additional system risks while maintaining the safe operations of our system across our 30-county service area.  

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What do you mean by aging infrastructure? Is your system safe?

Yes, our system is safe. However, we must be a prudent operator and address the systemic replacement of aging assets with new materials, additional protections and employee training to ensure continued safe and reliable service. We utilize standard industry best practices to inspect and assess our systems, and we also evaluate new technologies to improve upon those best practices. Realizing that one of the greatest threats to our systems is third-party damage, we work year-round to educate the public and contractors about how to avoid damaging underground pipelines by calling 811 before they dig.  

In 2009, CKY estimated that of its more than 2,600 miles of gas distribution pipelines in Kentucky, it had approximately 525 miles of bare and ineffectively coated steel and cast-iron main lines and the associated service lines within its infrastructure. The industry has used different types of pipes over the last century, including cast iron, wrought iron and bare steel. While these unprotected – or uncoated – materials were the preferred choice at the time they were installed, they have been found to be vulnerable to corrosion and ground movement from weather-related stresses, resulting in leakage over long periods of time. 

Since the program began in 2009, Columbia has replaced all of its known cast iron pipes and is now working to replace bare steel and wrought iron pipes.  

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What if I don’t want to buy natural gas from Columbia Gas?

A customer may purchase the commodity from a third-party supplier as a participant in the Customer CHOICE Program. As a participant, the customer may choose from a number of approved third-party natural gas suppliers. A list of those suppliers and their current prices can be found at https://psc.ky.gov/Home/ColumbiaChoice. Columbia Gas would deliver the natural gas purchased from a third-party supplier and send the monthly bill to the customer. 

 

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How would this proposed rate adjustment affect my bill?

The requested increase in base delivery rates would translate to an increase of about $7.28 on an average residential customer’s monthly bill and an increase of about $28.73 on an average commercial customer’s monthly bill.    

The customer bill shows two basic types of charges on a natural gas bill: the Gas Supply Cost (or commodity charges) and Delivery Charges. 

The Gas Supply Cost is the actual cost of the natural gas commodity. This commodity cost is passed along to customers without mark-up or profit and can represent approximately 35% of a customer’s monthly bill. On a quarterly basis, Columbia adjusts its gas supply cost to reflect current market prices and actual costs. We have seen commodity costs fluctuate up and down over the years. Columbia’s current gas supply cost is $2.9536 per Mcf. The previous quarter gas supply cost was $5.0897 per Mcf. The next quarterly adjustment will be in June 2024.  

Delivery Charges are the base rates that Columbia proposes to change with the rate case. On the customer bill, they appear as two parts – the fixed Customer Charge and the volumetric Delivery Charge. These rates recover the costs associated with making natural gas available to customers, including the essential investments in the people, equipment and materials needed to provide safe and reliable gas service around the clock every day of the year. Columbia Gas is proposing to increase the fixed customer charge and the volumetric delivery charge.  

Columbia is proposing to increase the fixed customer charge from $19.75 to $27 for residential customers and from $83.71 to $110 for commercial customers.  

The volumetric delivery charge is proposed to increase from $5.2528 per Mcf of natural gas consumed to $5.7874 per Mcf for residential customers. The proposed change in the volumetric delivery charge for commercial customers is shown in the table below based on consumption: 

Natural Gas Consumption Current Volumetric Delivery Charge Proposed Volumetric Delivery Charge 
First 50 Mcf or less per billing period $3.2513 $3.6525 
Next 350 Mcf per billing period $2.5096 $2.8193 
Next 600 Mcf per billing period $2.3855 $2.6798 
Over 1,000 Mcf per billing period $2.1700 $2.4377 

 

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What is the Public Service Commission?

The Kentucky Public Service Commission is a three-member administrative body with quasi-legislative and quasi-judicial duties and powers regulating more than 1,100 utilities. Commissioners are appointed by the governor. Currently, the Commission regulates the intrastate rates and services of investor-owned electric, natural gas, telephone, water and sewage utilities, customer-owned electric and telephone cooperatives, water districts and associations, and certain aspects of gas pipelines. The commission has regulatory responsibility for rate increases, meter accuracy, consumer complaints and the construction and operation of utility facilities. Visit psc.ky.gov for more information.  

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What is a rate case?

Unlike most businesses that can change the price of their product/service without outside approval, regulated energy providers – like Columbia Gas – must submit a detailed request to the Kentucky Public Service Commission to change their base delivery rates. The request includes evidence to support the increase and demonstrate how it benefits customers. That process – referred to as a rate case – takes several months of review and includes opportunities for consumers and advocacy groups to provide input. Documents filed as part of this request can be found at the Kentucky Public Service Commission’s website – psc.ky.gov – under Case No. 2024-00092. 

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How much of an increase is Columbia Gas requesting?

The company’s request represents an overall 15.81 percent increase in revenues. The proposed changes translate to an overall increase of about $7.28 on an average residential customer’s monthly bill and an increase of about $28.73 on an average commercial customer’s monthly bill.  

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When did Columbia Gas last increase its base delivery rates?

Columbia Gas last adjusted its base delivery rates in 2021 and before that in 2016. 

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Why is Columbia Gas of Kentucky asking for a rate increase?

Columbia Gas of Kentucky is requesting approval from the Kentucky Public Service Commission (PSC) to adjust its base delivery rates charged to customers to implement a number of enhanced safety initiatives and recover capital investments and other costs to continue to serve 138,000 customers across the company’s 30-county service area.  

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).