Skip to main content Skip to navigation

Columbia Gas Logo
  • Our Company
  • Partner with Us
  • Emergency Contact Emergency Contact
  • My Account
    • Sign In / Register
      Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
      Account Dashboard
      Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
      View Accounts
      Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
      Bills & Payments
      • Pay My Bill
      • Pay with a Card
      • Bill & Payment History
      • My Usage
      • Understanding Your Bill
  • Products & Services
    • Start, Stop or Move Service
      • Construction and Renovation
      • Landlord Services
      • Business Support
      • Set a Service Appointment
      Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
      Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
      Renewable Energy Programs
      • RNG for Producers
      Alert Center
      Work in Your Neighborhood
      • Pipeline Replacement Projects
      • Meter Replacement Program
      • Vegetation Management
      • Property Restoration
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
      Excavators
      Home Safety
      • Appliance Safety
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
      Weather Safety
      • Flooding Safety
      • Winter Weather Safety
      Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
  • Bills & Payments
    • Pay My Bill
      Understanding Your Bill
      Payment Options
      • Find a Payment Location
      Report a Payment
      Billing Programs
      • Customer Choice
      • Delivery Service
      • Budget Plan
      • Paperless Billing
      • AutoPay
      Financial Support
      • Income-Eligible Assistance Programs
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
      • Contribute to WinterCare
  • Ways to Save
    • For Your Home
      • Home Energy Tips
      • Calculate Your Savings
      For Your Business
      • Business Energy Tips
      Income Eligible Assistance Programs
      • Energy Assistance Resource Center
      • Eligibility Calculator
  • Help
    • Self Service
      • Web
      • Mobile
      • Chat
      • Phone
      Forms
      • Document Upload Form
      • Feedback Form
      Quick Links
      • Alert Center
      • Report an Emergency
      • Imposters and Scams
      Help Center
      • Understanding Your Bill
      • Frequently Asked Questions
      • Contact Us
{[{ initials }]}
{[{ notificationCount }]}
My Account {[{ displayName }]} Sign Out
Sign In / Register

Email

{[{ displayName }]} Sign Out

Access My Account
Manage Your Account
Forgot email?
Forgot password?
Don't have an online account?
Register an account or Pay without signing in
Logo
menu close

Emergency Information

1-800-432-9515

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).


Emergency Contact
{[{ initials }]}
{[{ notificationCount }]}
My Account {[{ displayName }]} Sign Out
Welcome
Manage Your Account
Sign In / Register
  • My Account
    • Sign In / Register
    • Account Dashboard
    • View Accounts
    • Bills & Payments
      • Pay My Bill
      • Pay with a Card
      • Bill & Payment History
      • My Usage
      • Understanding Your Bill
    • Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Products & Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Request
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Alert Center
    • Work in Your Neighborhood
      • Pipeline Replacement Projects
      • Meter Replacement Program
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • Customer Choice
      • Delivery Service
      • Budget Plan
      • Paperless Billing
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
      • Contribute to WinterCare
    • Understanding Your Bill
    • Report a Payment
  • Ways to Save
    • For Your Home
      • Home Energy Tips
      • Calculate Your Savings
    • For Your Business
      • Business Energy Tips
    • Income Eligible Assistance Programs
      • Energy Assistance Resource Center
      • Eligibility Calculator
  • Help
    • Self Service
      • Web
      • Mobile
      • Chat
      • Phone
    • Forms
      • Document Upload Form
      • Feedback Form
    • Quick Links
      • Alert Center
      • Report an Emergency
      • Imposters and Scams
    • Help Center
      • Understanding Your Bill
      • Frequently Asked Questions
      • Contact Us
        • Document Upload Form
  • Our Company
  • Partner with Us
Construction and Renovation

Let our New Business team help you manage your next project!

Our New Business team is your one-stop-shop for adding new service lines to your property, helping you increase usage for new appliances like home generators, switching to natural gas and more. We can help with:

  • Connecting new construction to natural gas
  • Converting an existing property to natural gas from other fuel sources (electric, fuel oil, etc)
  • Right-sizing meters and service lines when adding usage
  • Meter upgrades

We work closely with builders, developers, homeowners, and business owners throughout your project to bring safe, reliable natural gas to homes and businesses we serve.

Our business partners can also help you with:

  • Removing or retiring an existing service line (see below)
  • Relocating an existing service line (see below)

Thinking about switching to natural gas? Check out our fuel cost calculator below to see how much you can save!

Calculate Your Savings
Products & Services
  • Start, Stop or Move Service
    • Construction and Renovation
      • Service Request
    • Landlord Services
    • Business Support
    • Set a Service Appointment
  • Home Protection Plans
    • Homeowner Protection Plans
    • Renter Protection Plans
  • Alert Center
  • Work in Your Neighborhood
    • Pipeline Replacement Projects
    • Meter Replacement Program
    • Vegetation Management
    • Property Restoration
  • Convert to Natural Gas
    • Natural Gas Availability Form
    • Calculate Your Savings
    • Find a Contractor
  • Renewable Energy Programs
    • RNG for Producers
      • Renewable Natural Gas Application
Looking for business resources?

Check out our Business Support section.


Renovation and Building

Whether you're converting, adding or removing a service line or an appliance, we can help. Get started by completing a service application or call 1-800-440-6111 to place an order with a New Business Representative. 

Residential Service Requests

Baking with Grandma

Request service for your residential project.

Online Residential Application 

Printable Residential Application

Commercial Service Requests

Commercial Kitchen

Request service for a commercial project.

Online Commercial Application 

Printable Commercial Application

Builder and Developer Requests

Construction Worker

Get natural gas service installed for your new project.

New Service Line and Meter Request Form 

New Development Request Form 

 

We'll assign a team member to follow up with you to understand your needs. Before we schedule construction, you'll need to ensure all private underground facilities are marked (you can do this by doing a local search for a private line locating company).


Remove or retire an existing natural gas line 

If you need to have an existing gas line removed or retired, call us at 1-800-344-4077.


Move or relocate an existing natural gas line

If you need to move or remove a gas line, call us at 1-800-432-9345.

It's not safe to demolish a building until you're sure both the electric and gas service is completely disconnected. If you don't, you could be liable for damages. If you're not sure if service has been disconnected or not, it's always best to call us to check for you. Here's how to ensure we're out of your way for your next construction or demolition project:

  • Call us at least 30 days in advance to make an abandonment request.
  • Call 811 to have all public underground utilities located before demolition or any excavation.

Learn more about 811
  • Our Company
  • About Us
  • Giving Back
  • Rates and Tariffs
  • Our Environment
  • News Room
  • Careers
  • Partner with Us
  • Builders and Developers
  • Contractors and Plumbers
  • Economic Development
  • Emergency Responders
  • Excavators
  • Quick Links
  • Sign In
  • Outages
  • Ways to Pay
  • Get Help Paying
  • Mobile App
  • Need Help?
  • FAQs
  • Contact Us
  • Call 1-800-432-9345
  • Connect with Us
facebook logo
xlogo
linkedin logo
© 2025 Columbia Gas of Kentucky Inc.    Terms of Use    Privacy Notice    Accessibility Statement   

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).