We're here to help you

Not finding what you need? We want to hear from you. Below are all the ways you can get in touch with us.

Call us

Customer Service: 1-800-432-9345

Gas Emergencies: 1-800-432-9515

TDD/TTY

National Relay: 711

Sprint Relay: 1-800-877-8973

Send a message

Use our online form to send us a question or comment. We'll respond to your message as soon as possible.

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Get answers to frequently asked questions about your online account, bills, payments, energy savings and more.

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Mail us

For payments

Columbia Gas of Kentucky

P.O. Box 742523

Cincinnati, OH 45274-2523

For other correspondence

Columbia Gas of Kentucky

P.O. Box 2318

Columbus, OH 43216-2318

For bankruptcy notices

Columbia Gas of Kentucky

Revenue Recovery

P.O. Box 117

Columbus, OH 43216


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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515.