Call Before You Dig

Call Before You Dig

Call Before You Dig – It's the Law!

Notice to Customers

New Provisions Related to the Call-Before-You-Dig Requirement

Because you receive natural gas service, you likely have underground natural gas lines at your place of residence or business. Damage to natural gas lines from excavation work can lead to explosion or fire and can cause property damage, serious injuries or death.

Beginning July 14, 2018, the Kentucky Public Service Commission ("PSC") will begin investigating instances of excavation damage to underground natural gas pipelines to determine whether the pipeline was properly located prior to excavation. Under changes to the Underground Facility Damage Prevention Act of 1994 (the "Act"), which take effect on July 14, 2018, the PSC will have the authority to levy fines for failing to comply with the requirements of the Kentucky statute related to protection of underground utilities.

Key requirements of the Act (KRS 367.4901 to KRS 367.4917) include:

  • Excavators, including property owners working on their own property, must call the 811 one-call center at least two working days prior to the start of excavation. IF YOU FAIL TO CALL 811 AND THEN DAMAGE A NATURAL GAS LINE, YOU WILL BE SUBJECT TO A PENALTY.
  • The requirement to call 811 applies to all work on private property if it occurs within a utility easement or uses mechanized equipment.
  • Natural gas operators must mark the facilities within two working days of receiving the request.
  • Penalties for violating the statute are up to $1 ,250 for the first violation, $2,000 for a second violation, and $4,000 for subsequent violations.

CALL 811 BEFORE YOU DIG AND MAKE SURE THAT ANYONE DOING EXCAVATION ON YOUR BEHALF CALLS 811 TWO WORKING DAYS BEFORE THEY START.

By law, anyone planning to excavate is required to call 811 or 1-800-752-6007 at least two full business days before work begins. Whether you're planning an excavation as part of a landscaping project or building a deck or addition to your home, avoid property damage, personal injury, and possible fines by contacting the one-call notification service before you start to dig. At no cost to residential customers, the service will notify all utilities to mark the approximate location of underground service lines that might be in the construction area. If you damage a natural gas pipeline while digging, you endanger your safety and the safety of others. You may also be responsible for repairs.

If you have contractors performing work for you, make sure they call the one-call system before starting work, too. The number-one cause of natural gas pipeline damage is from third parties digging near underground facilities.

Call 811 before you dig