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Emergency Information

1-800-432-9515

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).


Emergency Contact
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Welcome
Manage Your Account
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  • My Account
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      • AutoPay
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      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Products & Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Request
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Alert Center
    • Work in Your Neighborhood
      • Pipeline Replacement Projects
      • Meter Replacement Program
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
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      • Bathroom
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Customer CHOICE

Make your Choice

Family on couch

The Customer Choice program offers you the option to purchase the natural gas you use from a supplier other than Columbia Gas. If you choose to purchase your gas from a different supplier, we will continue to deliver the same reliable service, read your meter, perform safety checks and respond to emergencies. 

The prices charged by suppliers are set by a competitive market, meaning there is no guarantee that you’ll save money, but they may offer special pricing and incentives. If you’d like to enroll, shop around and make your Choice. 


How to enroll

  1. Review our list of current suppliers below.
  2. Evaluate the offer and compare prices. The Kentucky Public Service Commission's website lists full current approved suppliers and eligibility.
  3. Suppliers offer different risks and rewards. Our Choice calculator can help you perform a price comparison for gas supply costs.
  4. Consider the contract terms. Since many suppliers require you to agree to contract terms, you'll want to know contract length and if you can cancel.
  5. Make your Choice by contacting the supplier. If you choose not to participate, your supplier will not change and there is no change in your bill.

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Are you a supplier?

Find more information for natural gas suppliers or those interested in becoming suppliers within our service territory.

Find your current charges

The Detail Charges section of your bill shows your Delivery and Supply Charges. The example on the right shows the Detail Charges section of a bill for a customer who participates in Choice. The Supply is provided by Marketer A and the Delivery is provided by Columbia Gas of Kentucky. Use our calculator below to compare offers from suppliers and make an educated decision.

Screenshot of all charges listed on the Kentucky utility bill

Calculate your potential savings

This calculator helps you compare your current bill and a potential bill from Choice suppliers. Our calculation is based on our current gas rates. Note: If you see a negative amount in the estimated savings box, you will not see a savings in gas supply costs based on current rates.

Choice Calculator

Cost per Mcf

Current Price

$

Supplier Price

$

How many Mcf you use

0 Mcfs
25
Mcfs
50
Mcfs
75
Mcfs
ESTIMATED SAVINGS
per month
1
You save {0} per Mcf
0

Current suppliers

Constellation NewEnergy Gas Division, LLC

1-800-785-4373

Interstate Gas Supply, LLC, dba IGS Energy

1-800-280-4474

Novec Energy Solutions Inc.

1-888-627-SAVE (7283)

Stand Energy Corporation

1-800-598-2046

Vista Energy

1-888-508-4782

XOOM Energy Kentucky, LLC

1-888-997-8979

Choice is a registered service mark of Columbia Gas of Kentucky, Inc.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).