We Hear Your Voice!
At Columbia Gas of Kentucky, we’re committed to putting customers first—and that starts with us listening to you and taking action to improve your experience. We gather feedback from customers like you through many ways including our My Energy Insights customer panel, phone calls to our customer service department, email responses, social media reactions, and conversations within the communities we serve.
What you tell us matters most, and here are some of the recent improvements we’ve made to improve your experience based on customer feedback.
Understand Your Usage with Confidence
Watch our video that breaks down your usage and explains what impacts your monthly charges.
Pay Right from Your Phone
Paying your bill is now faster and more convenient using Google Pay or Apple Pay to make secure payments directly from your mobile device.
More Improvements
Find What You Need, Faster
We’ve enhanced our website search so you can find answers, programs, and resources more quickly and easily.
Helpful Alerts When Usage is Trending Higher
Get proactive emails when your usage is trending higher, with tips, billing programs, and support options to help you plan ahead.
Thank You! Your Voice Matters
Thank you for taking the time to share your thoughts. Your feedback helps shape our priorities and guides the improvements we make. We value your trust and are committed to earning it every day by continuing to improve our service.
We want to hear from you, please join our My energy insights panel and provide feedback to help us better understand what's important to you and how we can continue to improve your experience with us.