
Stop what you’re doing
Don't light a match or operate anything that could cause a spark. Don't open the windows.
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515.
Natural gas is colorless and odorless. We add an odorant called mercaptan to natural gas which gives it a distinctive smell, similar to rotten eggs. You can use your senses to detect natural gas:
See – Blowing dirt, bubbling water or dead vegetation
Smell – Smelling rotten eggs, sulfur or petroleum
Hear – Hearing a hissing or roaring sound
Don't light a match or operate anything that could cause a spark. Don't open the windows.
If you're inside, get out immediately. If you're outside, leave the area quickly.
From a safe location, away from the building, call 911 and 1-800-432-9515 and wait for crews to arrive.
We care about your safety, and it’s important for you to know the risks of carbon monoxide. Carbon monoxide is an odorless, tasteless, non-corrosive gas created when fuels (such as gasoline, wood, natural gas, propane or oil) burn incompletely.
If you think you have carbon monoxide build-up in your home or business, go outside immediately and call 911.
For more information on carbon monoxide safety, visit cdc.gov/co.
Headaches, dizziness, nausea, vomiting, irregular breathing, feeling ill or tired at home, but fine when away from home.
Consider these seasonal safety tips to ensure your home or business is safe.
If you have experienced flooding around your home or business, call us at 1-800-432-9345 so we can check your meter. Flood waters could have shifted your home or caused stress to our systems, creating a potentially unsafe situation. Turn off electrical power to each appliance and leave it off. When the water subsides, do not attempt to turn on your appliances by yourself. Always leave this work for professionals who can inspect and repair them before turning them back on.
Your meter, regulator and outdoor piping can withstand harsh winter weather, but hard-packed snow, icicles and water dripping on outdoor equipment can create a safety hazard. Never let snow completely cover your meter setting, and don’t kick or hit the equipment to break up snow or ice. Use a broom to clear snow and your hands to clear ice.
In addition to your meter, be sure to clear snow and ice from your exhaust and combustion air vents. Keeping those vents clear can help you avoid carbon monoxide buildup and operational issues with your appliances.
Also, space heaters can provide additional comfort during the cold winter months. When using, place the space heater on a hard, non-flammable surface away from bedding, drapes, furniture and flammable products.
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call our emergency number 1-800-432-9515 and then 911.
Make sure you and your family have a plan in place in case of a natural disaster. Visit Ready.gov for more information.
Your appliances provide warmth, security and comfort. To ensure that your home is always safe, follow these helpful tips:
Our crews need an accessible, safe working environment. Help us keep them safe.
Stay safe while you're digging in your yard, and know your responsibility for maintaining your gas lines.
Our top priority is safety. We have programs to keep our customers and communities safe.
Have an emergency?
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515.