Stay Safe

Stay Safe

Be Alert to Suspicious Activity

Your safety and security are important. Here are some ways to protect yourself against imposters, scams and identity thieves.

How to Identify a Columbia Gas of Kentucky Employee

All Columbia Gas of Kentucky employees and our authorized contractors carry photo identification badges. Most Columbia Gas of Kentucky employees and contractors drive vehicles that are clearly marked. Ask to see the individual’s ID badge before allowing them to have access to your home or business.

Imposters and Utility Impersonators

Be alert to people who claim to be a Columbia Gas of Kentucky employee asking to come inside your home or potentially offer a refund or rebate. Our employees never deliver cash refunds or rebates to customers at home. All account transactions are handled electronically or through the mail.

If an individual claiming to be affiliated with Columbia Gas of Kentucky refuses to provide you with their company photo identification, immediately call 911.

Scams and Identity Theft

Potential threats or scams can appear in a variety of forms, including phone calls and emails. By following some of these simple tips, customers can help avoid being the victim of a scam:

  1. Never give personal information, including Social Security numbers and banking information, to unconfirmed sources. Columbia Gas of Kentucky only asks for a Social Security number when a customer is applying for new service.
  2. If you believe you have been the victim of a scam, contact your local authorities as well as your banking institution or credit card company if applicable.
  3. If you are concerned about suspicious account activity and are unsure about the legitimacy of any email, phone call, program or offer claiming to be affiliated with Columbia Gas of Kentucky, please call our 24-Hour Customer Service Center at 1-800-432-9345.
  4. Legitimate bill assistance programs are available to qualifying customers. For more information on these offerings, visit our energy assistance page.
  5. An overview of Columbia Gas of Kentucky payment options are available at