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  • We're Here for You
    COVID-19 support with flexible payment options

    Act now so you can relax later. Payment plans and assistance programs are available to make bills easier to manage. Disconnections and late fees are suspended until further notice.

    If you’re struggling, please don’t wait – contact us today to find an option that works for you.

    Learn more
  • Access small business resources

    Find out more about the resources available to small business customers in response to the COVID-19 pandemic through the CARES Act.

    Learn more
  • Supporting organizations that provide essential, life-sustaining services

    We've committed $50,000 to the Kentucky American Red Cross to support COVID-19 relief efforts. The donation is part of a $1 million donation from the NiSource Charitable Foundation, the charitable foundation supported by NiSource Inc. to provide coronavirus support across the company’s seven-state service territory.

    Learn more
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Managing your Columbia Gas account during the COVID-19 pandemic

We know this could be a time of financial hardship. So, we've voluntarily suspended shutoffs for nonpayment in response to the COVID-19 pandemic. In addition, we're offering to customers who indicate either an impact or hardship as a result of COVID-19 our most flexible payment plans, and we will suspend late payment charges until further notice.

Learn More

Girl changing light bulb

Get energy efficiency tips

Saving energy can help you save money, plus it's good for our planet. The savings could lower your bill and provide you more comfort in your home. You can start saving today with our energy saving tips for every room.

See Home Energy Tips

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Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

Sign In to Enroll Today


Putting all of our focus on the most important work

To do our part to help protect our customers, employees and those most vulnerable, we will stop some types of work until further notice. By doing this, we’ll be able to put all our focus on the most essential work to ensure that our system remains safe and reliable.

Most work that customers request, such as starting and stopping service, will continue to be available. But we may not be able to complete other types of requests. If you have already scheduled work that we will not be able to complete, we will contact you.

We’re sorry for the inconvenience our work change may cause for some customers, and ask for your patience as we focus our energies on protecting customers, communities and employees. We look forward to resuming normal operations when it is safe to do so.

Resuming meter testing and maintenance

Resuming service line work


Working safely in your neighborhood

We know you rely on us to deliver safe and reliable energy to your home or business each day. Here are some of the things our employees and contractors do to protect you if we need to work inside your home:

  • Assess their health daily.
  • Wear a face covering in accordance with state orders.
  • Maintain at least six feet of social distance during their work.
  • Use additional protective gear when needed.
  • Clean work surfaces.

Protecting the safety of our customers, communities and employees is our top priority. We respectfully request when interacting with our employees that you also wear a face covering (if able) and maintain six feet of social distance.


These changes may inconvenience some customers, and we apologize in advance. We look forward to resuming normal operations when it is safe to do so.

Looking for the latest COVID-19 information? We recommend the CDC's website.

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515.