Customer CHOICE®

Customer CHOICE®

Sign-Up and Suppliers

It's Easy to Enroll in the Customer CHOICE® Program

  1. Check out the list of certified marketers in the Customer CHOICE® Program.
  2. Consider what information you need and what questions to ask marketers.
  3. Contact the certified marketers to obtain information regarding their rates and services.
  4. Compare gas costs. Don't forget to consider any special offers or incentives that may be available from each marketer.

Customers may enroll by mailings, facsimiles, direct solicitation, Internet, or telephone. Whichever method is used, it is important that you obtain and keep a copy of your contract for the term of the agreement.

Written enrollment – The customer's signature on the contract and their executed written consent form supplied by the marketers constitutes consent, when enrollment occurs by mail, facsimile or direct solicitation. Please note that gas purchase agreements and their rates are not currently regulated by the Kentucky Public Service Commission.

Telephonic enrollment – The marketer must record the complete conversation in a date-stamped audio recording and inform you that the conversation is being recorded. During the call, marketers will ask if you've reviewed the contract terms. If you respond "yes," the enrollment is completed over the phone. If you respond "no," the supplier will review the terms of the offer over the phone. Following the telephonic enrollment, the marketer must mail you a confirmation letter containing the written terms and conditions of the offer within three (3) business days.

Internet enrollment – Enrollment via the Internet must be initiated by the customer and may be used by the marketer provided the terms and conditions are publicly posted and accessible. The public posting must contain the following:

  • Statement that customer has seven (7) business days from date of enrollment to cancel agreement.
  • Toll-free telephone number and/or email address.
  • Terms and conditions of the agreement.
  • When an enrollment occurs online, prior consent will be obtained by encrypted customer input on the marketer's internet website.

Customer will have seven (7) business days, from the postmark date on the confirmation notice sent by the marketer to rescind/cancel any enrollment.

For More Information

If you would like more information regarding the Customer CHOICE® program, contact any of these sources.

Columbia Gas of Kentucky

For general program information or a listing of qualified marketers, call 1-800-432-9345 Monday through Friday, 8:00 a.m. to 5:00 p.m.

TDD/TTY: 711

If you have any comments or questions about the Customer CHOICE® program, please contact us.

If you are a gas supplier and would like further information about the Customer CHOICE® program, please visit our supplier website.

CHOICE® is a registered service mark of Columbia Gas of Kentucky, Inc.

Constellation NewEnergy-Gas Division, LLC
1221 Lamar St., Ste. 750
Houston, TX 77010

IGS Energy
6100 Emerald Pkwy
Dublin, OH 43016
1-877-4IGSGAS (877-444-7427)

Kentucky United Energy
730 E. Main St.
Frankfort, KY 40601

Novec Energy Solutions Inc.
10323 Lomond Dr.
Manassas, VA 20109

Stand Energy Corporation
1071 Celestial Street; Suite 110
Cincinnati, OH 45202

US Gas & Electric, Inc.
DBA Kentucky Gas & Electric
1303 US Highway 127 South
Suite 402
Frankfort, KY 40601

Vista Energy
3200 Southwest Freeway; Suite 2240
Houston, TX 77027

Volunteer Energy Services, Inc.
790 Windmiller Drive
Pickerington, OH 43147

XOOM Energy Kentucky, LLC
11208 Statesville Road
Suite 200
Huntersville, NC 28078