Columbia Gas encourages customers to prepare now for winter

Nov 30, 2016

This week’s mild temperatures have been nice, but don’t be fooled… winter is just around the corner. Columbia Gas of Kentucky is encouraging customers to takes steps now to be ready for the cold temperatures that will soon arrive. Budget payment plans, weatherization programs and various forms of energy assistance are available to help customers of varying income levels be prepared for the colder months ahead.

Despite moderate natural gas prices, customer natural gas usage increases during the winter months. Consider these steps to help reduce energy consumption and save money.

  • Take Advantage of the Budget Payment Plan. “The Budget Payment Plan is one of the best ways to lessen the impact of winter heating costs by spreading them across several months,” said Carolyn Woodford, manager of customer programs at Columbia Gas of Kentucky. “Although the ‘budget year’ begins in May, customers can join the Budget Payment Plan anytime during the year.” To enroll in the program, customers should call Columbia Gas of Kentucky’s Customer Contact Center at 800-432-9345 between 7am and 7pm, Monday through Friday.
  • Be Aware of Application Dates for Energy Assistance. The Low-Income Home Energy Assistance Program (LIHEAP), a federal energy assistance program which helps over 250,000 Kentuckians each year, is administered on a local level by Community Action agencies. Applications for the LIHEAP Subsidy Program will be accepted through December 9, 2016 by Community Action agencies throughout the state. To find out if they are eligible for LIHEAP assistance or other types of energy assistance programs, customers should call their local community action agency or visit
  • Request a FREE Home Energy Checkup. A one-hour home energy checkup can provide residential customers with suggestions on how to weatherize their homes to save energy and money. From added insulation to sealing gaps where warm air is escaping, small projects now can mean savings later. Visit or call 800-300-8709 to request a Home Energy Checkup.
  • Get Rebates on High-Efficiency Equipment. Rebates of up to $400 are available on a variety of high-efficiency natural gas heating, water heating and fireplace equipment. Details and rebate applications are available at
  • Plan for Preventative Furnace Maintenance. Columbia Gas recommends that customers have their furnaces inspected by a qualified professional each year to ensure that it is operating safely and efficiently and replace furnace filters monthly. Low-income residential customers may qualify for a free furnace replacement. Columbia Gas partners with Community Action Council and its weatherization program to provide free furnace replacements for qualifying homeowners. To determine if they are eligible for a free furnace replacement and to register for the weatherization program, customers should call Community Action Council at 800-244-2275.
  • Need Help? Ask.  Customers experiencing difficulty paying winter heating bills should notify Columbia Gas as soon as possible, rather than risk possible termination of service. Experienced representatives at the company’s Customer Contact Center can establish payment plans and direct customers to possible forms of energy assistance that may be available to them. The Customer Contact Center is open 7am to 7pm, Monday through Friday, at 800-432-9345.