Contact Us

Contact Us

Welcome to Columbia Gas of Kentucky

At Columbia Gas of Kentucky, we are dedicated to providing superior customer service. If you are experiencing an emergency situation, have a question about your bill or just need an answer to a question, we are here to help you 24 hours a day, seven days a week.

By Phone

Have a Natural Gas Emergency? Call 1-800-432-9515

If you smell gas or have some other emergency situation, immediately leave the building. Once you are in a safe location, call our 24-hour emergency response number at 1-800-432-9515. If natural gas lines in your home or property are damaged or leaking, immediately leave the building or area. From a safe location, call 911 and then call Columbia Gas of Kentucky at 1-800-432-9515.

Need Customer Service? Call 1-800-432-9345

If you have questions about your natural gas service, billing account or general questions, please contact our Call Center at 1-800-432-9345 Monday through Friday, from 8:00 a.m. to 5:00 p.m. Our Lexington Payment Center is open Monday through Friday, from Noon to 3:00 p.m.

Establishing a New Natural Gas Service? Call 1-800-440-6111

Would you like natural gas service for your home or business? Contact our New Business team at 1-800-440-6111.

Need Assistance with an Energy Theft? Call our Hotline at 1-866-515-9864

If you suspect someone is manipulating a meter to steal energy, please contact our theft hotline at 1-800-515-9864. All calls are completely confidential.


Hearing-impaired customers, please call

  • 711 - National Relay
  • 1-800-877-8973 (Sprint Relay)

To request service, call for a meter reading or ask questions about your account, call during normal business hours 8:00 a.m. to 5:00 p.m. Monday through Friday. For emergency service, please contact us 24 hours a day, any day of the year.

By Mail

Make a payment:

Columbia Gas of Kentucky
P.O. Box 742523
Cincinnati, OH 45274-2523

If you need help with our website content, please contact us by email.

Customer service questions, legal notices and other general business correspondence:
Columbia Gas of Kentucky
P.O. Box 742523
Cincinnati, OH 45274-2523