CHOICE® Sign-Up and Suppliers
It's easy to enroll in the Customer CHOICE® program
- Check out the list of certified marketers in the Customer CHOICE® Program.
- Consider what information you need and what questions to ask marketers.
- Contact the certified marketers to obtain information regarding their rates and services.
- Compare gas costs. Don't forget to consider any special offers or incentives that may be available from each marketer.
Customers may enroll by mailings, facsimiles, direct solicitation, internet, or telephone. Whichever method is used, it is important that you obtain and keep a copy of your contract for the term of the agreement.
Written enrollment - The customer's signature on the contract and their executed written consent form supplied by the marketers constitutes consent, when enrollment occurs by mail, facsimile or direct solicitation. Please note that gas purchase agreements and their rates are not currently regulated by the Kentucky Public Service Commission (PSC).
Telephonic enrollment - The marketer must record the complete conversation in a date-stamped audio recording and inform you that the conversation is being recorded. During the call, marketers will ask if you've reviewed the contract terms. If you respond "yes", the enrollment is completed over the phone. If you respond "no", the supplier will review the terms of the offer orally. Following the telephonic enrollment, the marketer must mail you a confirmation letter containing the written terms and conditions of the offer within three (3) business days.
Internet enrollment - Enrollment via the internet must be initiated by the customer and may be used by the marketer provided the terms and conditions are publicly posted and accessible. The public posting must contain the following:
- Statement that customer has seven (7) business days from date of enrollment to cancel agreement
- Toll-free telephone number and/or internet e-mail address
- Terms and conditions of the agreement
- When an enrollment occurs via the internet, prior consent will be obtained by encrypted customer input on the marketer's internet web site.
Customer will have seven (7) business days, from the postmark date on the confirmation notice sent by the marketer to rescind/cancel any enrollment.
For more information
If you would like more information regarding the Customer CHOICE® program, contact any of these sources.
Columbia Gas of Kentucky
For general program information or a listing of qualified marketers, call Monday – Friday 8 a.m. to 5 p.m.:
1-800-432-9345
TDD/TTY: 711
If you have any comments or questions about the Customer CHOICE® program, please contact us.
If you are a gas marketer and would like further information about the Customer CHOICE® program, please call Columbia Gas of Kentucky at 614-460-5914.
CHOICE® is a registered service mark of Columbia Gas of Kentucky, Inc.
Gateway Energy Services
400 Rella Blvd., Suite 300
Montebello, NY 10901
800-805-8586
IGS Energy
5020 Bradenton Avenue
Dublin, OH 43017
877-4IGSGAS (877-444-7427)
MXenergy, Inc.
P.O. Box 4911
Houston, TX 77210
800-785-4373
Stand Energy Corporation
800-598-2046
Volunteer Energy Services, Inc.
800-977-8374