New Business Services
Welcome to New Business Services. This section is dedicated to homeowners, builders, developers, architects, engineers or conversion customers who are involved in new construction, adding to their existing gas load or are interested in learning more about converting to economical, clean and reliable natural gas.
We offer a convenient way for you to inquire about natural gas availability or for you to request a gas tap or meter set. In order to assist you with your particular energy needs, we have provided a series of forms for you to request the products and services you need.
Guidelines for Establishing Natural Gas Service for Residential Customers
If you have any questions about our guidelines, please call our New Business Team at 1-800-440-6111.
Application To establish an account for natural gas service with Columbia Gas, please complete our application form.
Natural Gas Availability To learn more about gas availability to serve your business or new development, please contact our New Business Team at 1-800-440-6111 or submit your information on-line by filling out our Gas Availability & Cost Estimate Form Depending on the scope of your project, we may need development drawings to be submitted. Our New Business Team representatives will be happy to assist you in determining the location and suitability of Columbia's closest mainline facilities.
Conversions If you currently have natural gas service to your home and are interested in converting either an existing appliance, water heater, heating or other equipment from an alternate fuel source to one fueled by natural gas, please visit the Conversions page for product and cost savings information.
If you do not have natural gas service at this time and you wish to explore how natural gas may be made available to your business, please contact our New Business Team at 1-800-440-6111 or complete the easy, on-line request form Gas Availability & Cost Estimate Form Our New Business Team representatives will be happy to assist you.
Consultations A Columbia Gas representative can provide assistance if needed on service and meter locations and other questions you may have regarding new service to your residence. Please contact our New Business Team at 1-800-440-6111 for more information.
For information regarding meter placement, please review our Meter Placement Guide.
Service Line/Tap and Meter Process
Service Line/Tap and
meter are owned and installed by Columbia Gas of Kentucky. Please contact our New Business Team at 1-800-440-6111 to be placed on our construction schedule.
Our Ten Day Pledge
When we asked how we can improve our service, builder/developers and others responded "Install my tap and service line more quickly." We heard you, and we’ve changed our processes to meet your needs.
We pledge to install your tap and service line within ten business days once:
- You tell us your site meets our site readiness requirements
AND
- We receive any permits that might be necessary
Our pledge applies to residential and small commercial service (we’ll let you know up front if your service requirements exceed these guidelines). It does not apply to mainline extensions and associated taps. If your site is not ready when we arrive, you will need to call us again and the ten day cycle will reset.
If you have any questions about our guidelines, please call our New Business Team at: 1-800-440-6111.