Commercial FAQs

Is natural gas available at my site?

Please contact our New Business Team at 1-800-440-6111.  A representative can help answer specific questions regarding the availability of natural gas.  Please have information available regarding intersecting streets to the left and right of your site.

If natural gas is not currently available at my site is it possible to have Columbia extend a main line to serve me? Will I be charged for the extension? How much?

Please contact our New Business Department at 1-800-440-6111.  A representative will evaluate your specific site to determine main line availability and provide information on the main line extension process. 

Who taps the main in the street?

The U.S. Department of Transportation requires that Columbia Gas tap the main line.

Who installs the line from the main in the street up to my building?

Columbia Gas of Kentucky installs and owns the service line from the main to the street. Please contact our New Business Team at 1-800-440-6111 to schedule installation of your service line.

I am concerned about the appearance of the meter setting; what are your requirements about the location of the meter?

There are some specific requirements for the installation of meter settings. Please contact our New Business Team at 1-800-440-6111. A representative will be happy to explain the details, including acceptable locations, sizes, screening, protection, etc. You may also refer to the Plumbers Guide for information on the requirements of the meter location.

The meter setting would be much less obtrusive if I can paint it to match the building. Is that a problem?

You may paint the meter and accessories any color you wish. Our only restrictions are:

  • Rust inhibitor non-metallic type paint must be applied.
  • You cannot paint over the glass cover on the Index.
  • The meter name plate and serial number cannot be painted over.
  • Be certain the vent on the regulator is not blocked.

We need to do some excavation around our facility and would like to know the location of the customer service line and Main line tap.

Prior to any excavation, you should always call 811 to have your underground utility lines marked.

We currently have natural gas at our facility and are planning to add equipment. Will our current meter capacity be sufficient when we connect our new equipment?

Please contact our New Business Team at 1-800-440-6111 for information about your company's specific needs.  To assist our representative in providing accurate and timely information, please have your total load information, existing and new equipment BTU input, available prior to calling.  To assist you in gathering this information, please complete the Attachment A form prior to calling.

How do I convert between British Thermal Units (BTUs), cubic feet (CCF, MCF) and Therms?

  • 1 Cubic Foot has approximately 1020 BTU's
  • There are 100 Cubic Feet per CCF or about 102,000 BTU's
  • There are 1000 Cubic Feet per MCF or about 1,020,000 BTU's
  • A Therm is 100,000 BTU's or just slightly less than a CCF
  • A Dekatherm is 1,000,000BTU's or just slightly less than an MCF.  

Where do I get information about natural gas products such as generators, chillers or boilers?

Visit our Products page. 

How quickly can I obtain natural gas service?

Please contact our New Business Team at 1-800-440-6111 for an estimated timeframe. 

What are your current rates?

Current delivery rates are available in our tariff. 

I have a question about my bill. Who should I contact?

Please call our Customer Contact Center at 1-800-432-9345 for information regarding your Columbia Gas bill or other customer service inquiries. Their business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday.