Contact Us
By Phone
General Account and Service
If you smell gas, or have some other emergency situation, go outside and call our 24-hour emergency response number at 1-800-432-9515. If natural gas lines in your home or on your property are damaged or leaking, call 911.
Self-service functions are available 24/7 by using our DirectLink automated phone system
To speak with a Customer Service Representative, call 1-800-432-9345 Monday - Friday, 8:00 a.m. - 5:00 p.m.
Emergency Service
1-800-432-9515
24-hour response to gas leaks, odor of gas, or carbon monoxide symptoms
New Business Services
(Establishing new service)
1-800-440-6111
Energy Theft Hotline
1-866-515-9864
All calls are confidential
TDD/TTY
711 (national relay)
1-800-877-8973 (Sprint relay)
To request service, call in a meter reading or ask questions about your account, call during normal business hours, 8:00 a.m. - 5:00 p.m., Monday - Friday.
For emergency service, you can reach us by TDD/TTY 24 hours a day, any day of the year.
By Mail
Columbia Gas of Kentucky
P.O. Box 742523
Cincinnati, OH 45274-2523
Overnight Address:
Columbia Gas of Kentucky
2001 Mercer Rd.
Lexington, KY 40511-1018